phluck Privacy Policy

When you register and use phluck, we collect certain personal information that is necessary to operate your account and comply with applicable regulations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity logs to help us maintain platform security and improve your experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents as required by our compliance obligations. All information you submit is collected directly from you and is used solely for the purposes described in this Privacy Policy.

The personal information we collect is used to create and manage your phluck account, process your PHP deposits and withdrawals, verify your identity, and deliver the gaming and entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Technical and behavioural data helps us detect suspicious activity, prevent fraud, and ensure that our platform remains fair and secure for all Filipino players. We may also use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you personally. Your data is never sold to third parties, and it is only shared with trusted service providers who assist us in operating the platform under strict confidentiality agreements.

phluck does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes under any circumstances. We may share your data with carefully selected third-party service providers — such as payment processors, identity verification partners, and platform infrastructure providers — who are contractually bound to handle your information securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose your personal information, and we will comply with such lawful requests while taking reasonable steps to notify you where permitted. Any third party that receives your data on our behalf is prohibited from using it for their own purposes or sharing it further without our explicit authorisation. We regularly review our data-sharing arrangements to ensure they remain appropriate and proportionate.

All personal data collected by phluck is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits to guard against unauthorised access, loss, or misuse. We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by our legal and regulatory obligations in the Philippines. When data is no longer needed and retention is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures. Our security measures include SSL/TLS encryption for all data transmitted through the platform, two-factor authentication options for account access, and continuous monitoring for unusual activity patterns. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your account credentials confidential at all times.

As a registered player on phluck, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccurate data, and to request the deletion of your data where we are not legally required to retain it. You may also withdraw your consent to certain types of data processing at any time, though this may affect your ability to use some features of the platform. If you wish to exercise any of these rights, please contact our support team and we will respond to your request within a reasonable timeframe in accordance with applicable data protection standards. You have the right to lodge a complaint with the relevant data protection authority in the Philippines if you believe your personal information has been handled in a way that does not comply with applicable law. We are committed to resolving any privacy concerns you raise promptly and transparently.

phluck may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will publish the updated policy on this page and, where appropriate, notify registered players through the platform or via their registered contact details. The date of the most recent update will always be clearly indicated at the top of this page so you can easily identify whether the policy has changed since you last reviewed it. Continued use of the phluck platform after an updated policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your personal information.